Managing Emotions

Identify your unique strengths
and areas for improvement.

Short, interactive video
vignettes, interactive quizzes,
and relevant resources.

Dealing with stressed out, angry or emotional workers can be challenging. Working in a supervisory, supportive or leadership role comes with unique challenges, stressors and demands.

The resources contained in this website are designed to help provide effective, evidence-based strategies that can help you reduce your own stress while positively impacting the stress levels and well-being of workers.

There are a number of ways to use Managing Emotions:

1. Complete the skills assessment to see your unique strengths and areas for
   improvement.
2. Work through the video modules. These are interactive video vignettes that
   address elements of each of the four skill areas.
3. Read through each of the four skill areas, which include:
   1. a range of key strategies that can help you consider approaches to working
      more effectively with distressed or emotional employees.
   2. reflective or action-oriented exercises that can help you further refine your
      skills in responding successfully to the range of distressed states you may
      experience in the workplace and that may require your response.

Skill Areas:

Key information including strategies and exercises are structured around four critical skill areas:

	Dealing with Other People’s Negative Emotions & Reactions: The ability to effectively understand and manage other people’s negative emotions and reactions in the workplace.		Understanding Your Reactions: The ability to recognize and understand factors that impact your reactions to negative emotions in the workplace.
	Communicating Effectively: The ability to engage effectively in verbal and non-verbal behaviours that demonstrate respectful, supportive and non-judgmental communication at both the individual and group levels.		Managing Your Reactions: The ability to effectively and appropriately manage your reactions, whether alone or with distressed workers.

Learn how and why Managing Emotions was developed.