Great West Life - Centre for Mental Health in the Workplace Workplace Strategies for Mental Health

Managing Emotions

Dealing with stressed out, angry or emotional workers can be challenging. Working in a supervisory, supportive or leadership role comes with unique challenges, stressors and demands.

The resources contained in this website are designed to help provide effective, evidence-based strategies that can help you reduce your own stress while positively impacting the stress levels and well-being of workers.

There are a number of ways to use Managing Emotions:

  1. Complete the skills assessment to see your unique strengths and areas for improvement.
  2. Work through the video modules. These are interactive video vignettes that address elements of each of the four skill areas.
  3. Read through each of the four skill areas, which include:
    1. a range of key strategies that can help you consider approaches to working more effectively with distressed or emotional employees.
    2. reflective or action-oriented exercises that can help you further refine your skills in responding successfully to the range of distressed states you may experience in the workplace and that may require your response.
Leaders needed to play different roles at different times, and more importantly, good leaders have the ability to select the right roles for the situation.                                                 Wong & Law, 2002, p.245
Skill Areas

Key information including strategies and exercises are structured around four critical skill areas:

Learn how and why Managing Emotions was developed.

Related Resources


The word "worker" is used broadly and includes employees, co-workers and union members. Similarly, the word "manager" is used broadly and includes anyone in a supervisory, management, support or leadership role.