Dealing with stressed out, angry or emotional workers can be challenging. Working in a supervisory, supportive or leadership role comes with unique challenges, stressors and demands.
The resources contained in this website are designed to help provide effective, evidence-based strategies that can help you reduce your own stress while positively impacting the stress levels and well-being of workers.
There are a number of ways to use Managing Emotions:
- Complete the skills assessment to see your unique strengths and areas for improvement.
- Work through the video modules. These are interactive video vignettes that address elements of each of the four skill areas.
- Read through each of the four skill areas, which include:
- a range of key strategies that can help you consider approaches to working more effectively with distressed or emotional employees.
- reflective or action-oriented exercises that can help you further refine your skills in responding successfully to the range of distressed states you may experience in the workplace and that may require your response.
Key information including strategies and exercises are structured around four critical skill areas:
Dealing with Other People's Negative Emotions & Reactions:
The ability to effectively understand and manage other people's negative emotions and reactions in the workplace.
The ability to engage effectively in verbal and non-verbal behaviours that demonstrate respectful, supportive and non-judgmental communication at both the individual and group levels.
Understanding Your Reactions
The ability to recognize and understand factors that impact your reactions to negative emotions in the workplace.
Managing Your Reactions
The ability to effectively and appropriately manage your reactions, whether alone or with distressed workers.
- Background InformationLearn how and why Managing Emotions was developed
- Skill Assessment
- Video Modules
- Dealing with Other People's
Negative Emotions & Reactions
- Understanding Your
- Managing Your Reactions
- Communicating Effectively
- Emotional Intelligence in Hiring and Performance Management
- Episode Quiz
The word "worker" is used broadly and includes employees, co-workers and union members. Similarly, the word "manager" is used broadly and includes anyone in a supervisory, management, support or leadership role.