Emotional Intelligence in Hiring and Performance Management
The Canadian Centre for Substance Abuse has done significant work in the area of behavioural and technical competencies. While The Competencies for Canada's Substance Abuse Workforce was developed for their field, they provide a supportive resource that helps identify specific and measurable skills, knowledge, attitudes and values important to perform optimally.
They also provide supporting tools, such as interview and performance management guides, as well as application tools to enable organizations and individuals to quickly adopt and apply the competencies in their work settings.
Together, these tools can help facilitate the creation of learning and development strategies for staff, and support the hiring and retention of skilled people. This resource applies directly to those working in supervision, administration and senior management. Review their practical and adaptable resources: